Alter Ego Media Pty Ltd ("we", "us", "our") respects your privacy and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, why we collect it and what choices you have.
What we collect
We collect information you actively provide when you:
- Submit an enquiry form or email us directly.
- Engage us for a design project.
- Subscribe to occasional studio updates.
This may include your name, business, email address, phone number, website URL and details about your project. We do not knowingly collect sensitive information.
How we use it
- To respond to enquiries and provide quotes.
- To deliver, manage and invoice engaged projects.
- To share studio updates you opt in to receive.
- To meet our legal, tax and record-keeping obligations.
Analytics and cookies
Our website uses privacy-friendly analytics to understand aggregate traffic patterns. We do not sell or share personal information with advertisers. You can disable cookies in your browser without breaking the site.
Third parties
We rely on a small set of trusted providers to run the business — including email, cloud storage, invoicing and website hosting. These providers only receive the information they need to perform their service and are bound by their own privacy obligations.
Storage and security
Personal information is stored in secure Australian and overseas cloud services. We use reasonable technical and organisational safeguards, including encryption in transit and access controls, to protect it. No system is perfectly secure — if a breach ever affects you, we will notify you as required by the Notifiable Data Breaches scheme.
Your rights
You can, at any time:
- Ask what personal information we hold about you.
- Request that we correct or delete it.
- Withdraw consent to receive updates.
Send requests to info@alteregomedia.com.au and we will respond within 30 days.
Complaints
If you're unhappy with how we've handled your information, contact us first and we'll try to resolve it. You can also lodge a complaint with the Office of the Australian Information Commissioner.
Changes to this policy
We update this page as our practices evolve. Material changes will be flagged at the top of this document.